Your first point of contact: the European Support Team
Our Support Team will be your go-to for technical and product related questions. They can be reached by email, phone, and even live chat.
Technical support through our Partner Service Team
Our Partner Service Team is a group of experts here to manage integrations, provide consultation for complex technical questions. With a combined 70 years of experience in the domain name industry, our Partner Service Team helps reseller partners grow their business by removing technical obstacles and ensuring new features that increase usability are implemented. They will also assist, lead and coordinate projects that resellers might have that concerns their current portfolio or ways to increase it.
Dedicated account management
As an Ascio partner, you’ll have a dedicated account manager who serves as the first point of contact for all your business needs. Your account manager has many years of experience in developing partnerships to create real value for your business. The account management team is placed across the world and covers a number of languages such as; English, German, Italian, Polish, Czech, Swedish, Spanish, and Danish. Don’t hesitate to reach out to hear how our account management team can assist you.
Comprehensive support for developers
Ascio provides developer support to eliminate any guess work and save you time building out your API integration. Our integration specialist provides helpful examples and works with you to identify any bugs that may be present in your code. They are the liaison between your developers and the Ascio development team. This close cooperation makes it possible to continually improve our system to perform better for our partners. By signing up as an Ascio partner, you can also connect into our partner-test-environment.